Normative Document Details
Reference: NP EN 13816:2003
Description:
Year: 2003
Normative document status: Em Vigor
Technical committee: CT 148 - TRANSPORTES - LOGÍSTICA E SERVIÇOS
Edition number: 0
Edition date: 30/06/2003
Official publish date: 05/12/2024
Anullment date:
ICS:
03.220.01 - Transporte em geral
Notes:
Valores apresentados S/IVA
Norm in Portuguese
Transportes - Logística e serviços - Transporte público de passageiros - Definição da qualidade do serviço, objectivos e medição
Norm in English
Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement
Norm in French
Transport - Logistique et services - Transport public de voyageurs - Définition de la qualité de service, objectifs et mesures
Norm in German
Transport - Logistik und Dienstleistungen - Öffentlicher Personenverkehr - Definition, Festlegung von Leisungszielen und Messung der Servicequalität
Related norms
| Reference | Title |
|---|---|
| EN 13816:2002 |