Normative Document Details
Reference: EN 13816:2002
Description:
Year: 2002
Normative document status: Em Vigor
Technical committee: CEN/TC 320 - TRANSPORT - LOGISTICS AND SERVICES
Edition number: 0
Edition date: 01/04/2002
Official publish date: N/A
Anullment date:
ICS:
Notes:
Valores apresentados S/IVA
Norm in Portuguese
Norm in English
Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement
Norm in French
Transport - Logistique et services - Transport public de voyageurs - Définition de la qualité de service, objectifs et mesures
Norm in German
Transport - Logistik und Dienstleistungen - Öffentlicher Personenverkehr - Definition, Festlegung von Leisungszielen und Messung der Servicequalität
Related norms
| Reference | Title |
|---|---|
| NP EN 13816:2003 | Transportation - Logistics and services - Public passenger transport - Service quality definition, targeting and measurement |